Help Center

Do you ship to my country? How to track my order? How long will it take for my package to be delivered? When will the tax/customs be charged? What should I do if my tracking number is not recognized on the carrier's website? My parcel is not moving or updating - What should I do? I haven't received my order yet - Whom should I contact?

How do I place an order? What is the minimum order value? Will I receive a confirmation email when I place my order? Can I add a non-English shipping address? Can I change my order after placing it? I accidentally ordered more than 1 product - What should I do? How do I cancel my order?

How to return an item? What should I do if I receive an incorrect or faulty item? My tracking is showing my parcel is being returned to sender - What should I do? What is your return policy?

Am I entitled to a price adjustment? How do I apply my discount code? My discount code is not working - What should I do?

What are my payment options? Afterpay - How does it work? Affirm - How does it work? What currency are your prices listed in? Why did the price increase at the checkout? Do I have to pay customs charges on my order? What Is Sales Tax?

Are the shipments insured? What is your refund policy?

Is it safe to shop with us? How to Unsubscribe?

What are crystals and their main benefits? What's the best crystal for beginners? How do I choose crystals for myself? How to choose a crystal as a gift? Chakras and crystals - connection? How can I cleanse and charge my crystals and how often should I do that? Which crystals should not get in contact with water?

How to choose the bracelet size? How to choose the ring size? Do you make customized items? Do you have a crystal set for all the zodiac signs? What materials do you use to craft your jewelry? Do you send information about the crystal meanings with the jewelry? Is the jewelry handmade?